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What is Marketing Activation? And why is it so important for optimizing your customer journey to understand marketing activation as “digital small …
Customer Touch-points: Why every contact point counts?
How does your customers get in touch with your company? The answer is as individual as you are. Because each of your …
How business models are changing in the digital age?
What digital potential does your company have? Platform-driven companies like Amazon and Apple are so successful at delivering fast, easy digital experiences …
Why the business world needs to open up to digitization?
Do you know when your company’s digital transformation will be complete? No? Then you are like many other companies worldwide, according to …
Customer centricity is the key to business success. Technology is now available to accommodate this forward way of thinking, and automating your …
Worldwide, 11 people go online every second for the first time. In Switzerland, Internet use has now reached 96% of the population. …
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Digitizing The Customer Journey by Stephen J. Wright
The book emphasis the need for companies to convert and integrate all their customer service and marketing data into a system that is …